Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Passport and travel document information
• Payment and billing information
• Travel preferences and special requirements
• Communication preferences

2. How We Use Your Information

We use the collected information to:

• Process and manage your bookings
• Provide customer support
• Send booking confirmations and travel documents
• Communicate important updates about your trip
• Improve our services
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

• Travel service providers (hotels, transport companies)
• Payment processors
• Government authorities (for visa/immigration purposes)
• Legal authorities when required by law

We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info@trulyuktravels.com
Phone: +44 20 8089 4595
Address: PASSPORTA Sp. z o.o., ul. JANA III SOBIESKIEGO 2, 40-082 KATOWICE